The teams at Ubisoft are driven by a desire to enrich players' lives with original and memorable game experiences. They bring to life new worlds, veritable game areas where the imagination can express itself freely, creating moments of surprise, fun and adventure that also allow players to learn, and learn about themselves.
At Ubisoft, you have an opportunity to collaborate and grow with teams around the world that are passionate about their work and pioneers in their domain.
You'll progress in a nurturing, inspiring environment in which you'll be able to push back the limits of the imaginary, and the limits of technology, to create worlds that will inspire our players.
Ubisoftis currently seeking a full-time Manager to supervise Community Developers based primaly in Ubisoft Montpellier, Annecy as well as Ivory Tower in Lyon.The position is based in Montpellier and will require frequent travels to the other studios.
The Community Development Manager is responsible for the overall success of our community efforts for the brands developed in the studios. He/She provides a strong connection between the gaming community and various internal Ubisoft teams, managing key aspects of communication, asset development and working to improve and expand the game experience. This position will work with multiple departments worldwide and reports to the Associate Director, Community Development.
Candidates for this position should have a thorough understanding of contemporary gaming genres and platforms, including fluency with games-as-a-service practices and production/business models. The ideal candidate is a creative and passionate gamer, comfortable with online communities and social media, with excellent communication skills, and the drive to coach team members to achieve excellence.
More specifically, you will be tasked with the following:
Play a key-role within the global community management team at Ubisoft, to drive the strategic vision of player engagement plans.
Manage a team of 5 Community Developers responsible for the community strategies across a variety of titles.
Help & train team members to be the face & voice of the Studio towards game-communities.
Partner with production-teams to understand product designs, and provide feedback on features & tools that drive community/social/viral engagement.
Ensure Community Developers & Community Managers are well connected with the Production teams they support
Act as liaison towards Executive Producers, Live Producers and Brand Directors to ensure Dev Team needs are being met by Community teams
Build, drive & track overall Studio Community Budget, with the help of Community Developers
Organize and drive consistency in team communication, both internally & externally,
Contribute to the establishment of global best practices/workflows/processes
Connect & enrich the Community Developers activity with supporting transversal community task forces.
Support & strengthen teams operational excellence, and mentor team-members towards continuous growth.
Build out onboarding practicesQualifications
5 years experience working in community management, social media, online marketing, and/or user experience roles
3 years experience in a professional game development or publishing environment, preferably working on service-based games
Excellent leadership skills and proven expertise managing teams in diverse locations and dynamic environments
Proven track record of building relationships and consensus while navigating multi-national/cultural organizations
Strong understanding of content management systems and social media channels/platforms/services, mechanics and trends (a.o. Discord, Reddit, Twitch, YouTube Facebook, Twitter)
Strong organizational, project management, and cross-functional coordination skills
Excellent written and oral communication skills and the ability to create quality documentation for internal and external audiences
A passion for gaming and personal experience as an active member of online gaming communities are significant plusses
Fluency in French & English
International travel required
Position based at the Ubisoft Montpellier Studio